Sustainable and Premium Delivery
Delivered to the room...at no extra cost
At Ember Home, delivery is as important to us as our unique products; we go to great lengths to ensure it is perfect.
This starts with us contacting you to arrange the ideal delivery time. Once agreed, we use eco-wrapping, and load your items from our base in Leamington Spa. The process concludes when our 2-person Delivery Team arrives with your furniture, places it, and leaves you to enjoy your newly acquired Ember Home furniture in full.
Although we’d love to deliver every piece ourselves, this isn’t always possible. For areas outside our regular delivery routes, or where we’re unable to meet our usual delivery timescales, we may use a trusted, family-run courier service.
We’ve worked closely with them for several years and trust them to provide the same high standard of care and service that we expect from our own team. We’ll always let you know in advance if your delivery will be handled by our courier partner.
We Plant a Tree for Every Delivery
We are happy to announce that we have partnered with One Tree Planted/@onetreeplanted to plant trees!
One Tree Planted is a 501(c)(3) nonprofit that is dedicated to global reforestation. They plant trees to restore nature and biodiversity.
They also raise awareness about the importance of trees, offer businesses like ours a simple sustainability solution, and motivate younger generations to do something positive for the environment.
For extra piece of mind we plant a tree to offset the emissions from every delivery.
FURNITURE DELIVERY
Please see the map below for our new lower delivery costs, based on postcode area.
Note: when you add your delivery/billing address during checkout the appropriate rate will be applied. You will also be given the option to collect from our Leamington Spa showroom for free.
New: You can now check our Ember Home delivery costs on the individual product page.
Note: Our calculator takes into account the item you are asking about plus any items in your cart.
SMALLWARES
For smaller items we now offer flat rate shipping via courier. It is £9.50 for all items ordered. If you also order furniture we will deliver the small wares along with the furniture for the standard shipping rate. The best rate will automatically apply at checkout.
Delivery Zones
Local Delivery – Free
CV31, CV32, CV33, CV34
Zone 1 – £15
CV1, CV2, CV3, CV4, CV5, CV6, CV7, CV8, CV9, CV10, CV11, CV12, CV13, CV21, CV22, CV23, CV35, CV36, CV37, CV47
Zone 2 – £30
B*, LE*, NN*, OX*, GL*, WR*, MK*, DY*, NG*, DE*, HR*, WV*, RG*, HP*, SL*, WS*, TF*, SN*, SE*, SW*, N*, NW*, E*, W*, WD*, HA*, UB*, EC*, WC*
Zone 3 – £60
TW*, SY*, CF*, NP*, LD*, SY*, BA*, BS*, SG*, AL*, LU*, LN*, WF*, OL*, M*, HD*, CB*, PE*, S*, ST*, CH*, CW*, SK*, EN*, L*, NE*, DL*, TA*, DT*, BH*, SP*, SO*, PO*, CA*, TS*, BN*, CT*, TN*, ME*, SS*, CO*, CM*, IP*, NR*, LA*, HU*, SA*, LL*, DA*, RM*, RH*, KT*, GU*, SR*, YO*, DN*, LS*, HG*, BD*, DH*, HX*, BB*, BL*, FY*, PR*, WN*, WA*, BR*, CR*, SM*, IG*, BA*, BS*
International, Scotland and South West England (EX, TQ, PL & TR).Please call for a quote – or place an order and select “request quote”.
RETURNS POLICY
For Peace of Mind
‘Bringing magic to your home’, this is our mission statement and if on the rare occasion, for whatever reason, you are not absolutely in love with your item(s) we will happily accept a return request within 14 days of purchase. Please contact the Ember Home team –info@emberhome.co.uk.
RETURNING AN ITEM
A full refund of the item(s) will be given which will exclude the cost of delivery, if applicable.
If you are unable to return the item and require collection then our standard delivery charges will apply.
The item(s) will be inspected on their return for any damage, if damage has occurred this may affect your refund.
Please keep all packaging the item(s) came with.
REFUNDS
You will receive your refund once the item(s) are returned and checked for damage.
The refund will be placed on either the same card used for the purchase or a bank transfer.
Special Notice: Covid-19 Delivery & Returns Policy
We are still providing a limited delivery service for online orders but with certain restrictions for the health and safety of both our customers and drivers.
- No contact delivery.
We will deliver all furniture items at the agreed time slot to your doorstep. The Ember Home delivery team will await confirmation from you either via a phone call or knocking on your door for acknowledgement before leaving. Therefore, we are unable to deliver to your room. We are also unable to remove and dispose of packaging as per usual.
- Delayed timescales.
We typically aim to deliver items between 1-2 weeks, we are still aiming to maintain these time frames. Depending how the situation with Covid-19 may develop in the coming days/weeks we may have to reconsider this. We will, of course, keep you personally updated on your order.
- Returns.
We are extending our return period to 30 days for the duration of the current lockdown imposed by the government.
Please contact us for any further questions. We are trying to be as flexible and accommodating as possible during these unprecedented times.